12/14/2023 0 Comments Roblox corporation customer serviceFraudulent purchases don't benefit anyone. Financial security is as important to us at Roblox as it is to our customers. Thank you for reaching out regarding unauthorized charges paid to Roblox. Had they dealt with my concern earlier, this would not have happened. The hacker is still using my account because of **********************'s team being negligent and uncaring toward their userbase. By the time that week had passed, the hacker had already resecured the account somehowlikely by impersonating me and having a moderator change the email address again. During this week, I had called their customer service line several times, as well, urging a response. I immediately contacted the mods about this and they simply did not care to respond. Furthermore, it was still connected to the hacker's phone. This prevented me from setting up 2-factor-authentication on my personal cellular device and verifying my phone number. I logged into the account and changed the password, but there was a PIN code locking me out of the settings. I was only able to log into the account because I had saved some emergency back-up codes in my PC files, in case something like this ever happened. I was completely locked out of the account because 2-FA was still enabled and connected to the hacker's cellular device. The mod I spoke with only changed the email on the account to my personal email, neglecting to reset the password. "Temporarily" is key, as the hacker quickly regained the security of the account due to the negligence of ROBLOX's moderation team. On, my ROBLOX account, "LFVIO," was temporarily restored under my email address ********************* This is where we last left off with my prevous case. Please refer to "Complaint ID: ********" as it directly relates to this case!I'd like to follow up with your team regarding the claim I made on complaint #********.
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